Many examinations, even in the non-clinical subjects, are oral rather than written. Why, then, do we become inarticulate with our patients?
Perhaps it’s because of lack of time — too many people to see in too few hours. Perhaps it is because of lack of teaching in this respect in the medical school — an over-concentration on disease rather than on people.
Whatever the reason, this lack of communication does exist.
But I do think that every patient has the right to expect a simple explanation of what the doctor thinks is wrong with him and what he intends to do about it. And what side-effects he may expect from the treatment.
It doesn’t take long — perhaps two or three minutes. But I think that these two or three minutes are the most important part of the consultation.
Most consultations with the doctor are for minor illnesses — the patient really wants reassurance. And if he doesn’t get it, he is dissatisfied.
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